Need a hand? You're in the right place.
Contact us: [email protected] We're a small team and read everything. We aim to reply within 2 working days.
When emailing about a problem, it helps to include: your @handle, your iPhone model and iOS version, the app version (Settings → About), and a screenshot if you can.
How does the photo scan work? Daysout reads the dates and locations of photos already on your phone — on your device — to work out which matches and gigs you've been to, then matches them against real fixtures and events. Your photo library never leaves your phone; only the photos you choose to add to a memory are uploaded, privately, to your account.
A match or gig wasn't detected / was detected wrong. Coverage is broad but not perfect — cup ties, smaller venues, and older events can be missed. You can always add any event manually (the + button → set the date → search, or "Add manually" to enter the teams or artist yourself), and you can edit any memory — including the score, the teams, or the artist — from its page (Edit).
Some of my photos aren't showing. Pull down to refresh, check your connection, and make sure Daysout has photo access (iOS Settings → Daysout → Photos). If a specific memory shows a placeholder, open it and use "Re-add photos". Still stuck? Email us with the event name.
What's free and what's Pro? Free: your map, logging events, the photo scan, up to 3 photos per event, joining friends' shared albums, and your core stats. Pro adds unlimited photos, your full stats (travel, spend, past seasons), Wrapped sharing, and unlimited adds from your photo scan.
How do I manage or cancel my subscription? Subscriptions are handled by Apple: iPhone Settings → your name (Apple ID) → Subscriptions → Daysout. Cancelling stops the next renewal; you keep Pro until the current period ends. Deleting the app does not cancel a subscription.
How do refunds work? All payments go through Apple, so refunds are requested from Apple directly at reportaproblem.apple.com. We can't process App Store refunds ourselves.
I paid but Pro isn't showing. Open Daysout and tap Restore Purchases on the Pro screen (or Settings → Daysout Pro → Restore). Make sure you're signed into the same Apple ID that made the purchase.
How do I delete my account? In the app: Settings → Account → Delete account. This permanently removes your profile, memories, photos, and connections. Note: deleting your account does not cancel an App Store subscription — manage that in iOS Settings → Apple ID → Subscriptions.
How do I get a copy of my data, or make a privacy request? Email [SUPPORT EMAIL] from the address linked to your account and tell us what you need. Details of what we store and your rights are in our Privacy Policy: daysout.app/privacy.
I found a wrong score, setlist, or venue. Event data comes from third-party sources and occasionally contains errors. You can correct anything on your own memory via Edit — and if you email us the details, we'll fix the underlying data where we can.
How do I add a friend? Friends need Daysout too. Search their @username in the Friends tab, or — if they're not on Daysout yet — send them an invite link; when they join through it, you're connected automatically.